Mean Time to Resolution, Number of Touchpoints, Service Level Agreements... we learn what key performance indicators matters to you, and work our operation to optimize your workflow.
Level 1, Level 2, Level 3... maybe you just need help with initial triage, or maybe you want a full service organization. Let us work out a plan that works within your budget.
At the end of the day, your employees need to be empowered and enabled. Let us help work with your team and build a solution that enables and not harms productivity.
Employees communicate via teams, email, and phone... shouldn't your internal support?